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Please select the category of your question:
Returns & Exchanges Return & Exchange Policy What is your Return & Exchange policy? Simply:
Returns incur a 5% Restocking Fee.
Exchanges do not incur a restocking fee.
Timeframe:
To initiate a return or exchange contact us for an RMA # within 14 days of order receipt.
We must receive your return within an additional 14 days of the date the RMA # was issued.
Returns:
A 5% restocking fee will be charged on returns only. This does not apply to exchanges. If you return an item to us, your refund will be the order total less shipping and restocking fees. On orders that receive Free Shipping, the cost of shipping the item to you will be deducted from the refund amount.
Exchanges:
To exchange an item please e-mail us for an RMA # and to confirm the items to be exchanged. When we receive the returned items we will ship out the new items asap!
How to Return an Order:
Step 1: Contact us for an RMA #.
Step 2: Ship the return to the address provided to you with the RMA #.
Step 3: Receive refund when the return is received and processed.
How to Exchange an Order:
Step 1: Contact us for an RMA #.
Step 2: Ship the items to be exchanged to the address provided to you with the RMA #.
Step 3: Upon receiving the shipment we will ship out the new items to you.
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Request an RMA # Ask AllSnowmobileGear.com Order and Shipping Questions Order Status What is the status of my order? Ask AllSnowmobileGear.com Shipping Questions Do you ship internationally? Unfortunately, at this time we are unable to offer international shipping. We can only ship to the United States (including AK/HI/PR.)
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Do you ship to Alaska, Hawaii, and Puerto Rico? Yes! Orders shipped to Alaska, Hawaii, and Puerto Rico still ship free! However, they may not arrive within stated the delivery window. If you need expedited shipping to one off these areas, please Contact Us .
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Do you ship to PO Boxes or to APO/FPO addresses? Yes! Orders shipped to PO Boxes and APO/FPO addresses still ship free! However, they may not arrive within stated the delivery window. Some items may have to be transferred to another location in order to be shipped out via USPS. This may add several days to the shipping time. If you have any questions about this please Contact Us .
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When will my order ship? Do not be concerned if your order has not shipped within 2-3 days of order placement.
Our shipping system is not based off shipping dates. Instead, we have designed our system around delivery dates. We ship product from our own inventory in addition to
the inventory of our manufacturers and our distribution network across the US. If you select 7-14 Day shipping, you can expect delivery within that time-frame, but your
order might not ship until a day or two before the end of that time-frame. Therefore, it is more important for our customers to rely on the delivery date time-frame they
selected as a measure of when their shipment will arrive.
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How long will shipping take? Delivery Time
Orders may ship from several locations across the country or from a single location. Other orders may have to be shipped from different warehouses to us to be repackaged into a single shipment. As such, our order fulfillment system is not based off of a single shipping method, but instead allows you to select the time frame you need the order to arrive within. This allows us to guarantee shipment arrival dates from anywhere in the US.
Why Does Next Day Shipping Show the Arrival in Two Days?
Orders that are received after 3 pm CST will likely be shipped the following business day. Please Contact us if you have any questions about this!
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Is overnight delivery available? The best way to determine whether or not we can fulfill your Next Day order is to CONTACT US . Please include your phone number and the name(s), color(s), size(s), and any other applicable option(s) related to the product(s) you are interested in. We will get back to you ASAP!
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Ask AllSnowmobileGear.com Order Placement Methods What forms of payment do you accept? At this time, we process all major credit cards, including Visa, Mastercard, American Express, and Discover Card.
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Do you take orders over the phone? AllSnowmobileGear.com uses a 3rd party provider to process transactions. In the interest of security, none of your actual payment information is stored on our site. Because we do not process payments directly, we can not accept orders over the phone.
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Do you take orders via email? Yes! Please Contact Us - we would be glad to help you put together an order!
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Ask AllSnowmobileGear.com Change or Cancel an Order How do I change or cancel an order? Contact Us as soon as possible. We can make changes or cancel an order up until it ships out.
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Ask AllSnowmobileGear.com About Us About AllSnowmobileGear.com Tell me more about AllSnowmobileGear.com AllSnowmobileGear.com is a division of RapidCommerce, Inc.
RapidCommerce, Inc. is located in Huntsville, Alabama. (While some orders are shipped from our main office, many will come from one of several other locations!)
We also operate websites focused on auto racing gear and karting safety gear to keep you having fun (and staying safe!) all year long.
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