Christmas Exchange Policy:
Orders placed from November 14th until December 25th are eligible to be exchanged until January 31st.

Simply:
Returns incur a 10% Restocking Fee.
Exchanges do not incur a restocking fee.

Timeframe:
To initiate a return or exchange contact us for an RMA # within 14 days of order receipt.
(Orders placed from November 14th until December 25th can be exchanged until January 31st.)
We must receive your return within an additional 14 days of the date the RMA # was issued.

Returns:
A 10% restocking fee will be charged on returns only. This does not apply to exchanges. If you return an item to us, your refund will be the order total less shipping and restocking fees. On orders that receive Free Shipping, the cost of shipping the item to you will be deducted from the refund amount.

Exchanges:
To exchange an item please e-mail us for an RMA # and to confirm the items to be exchanged. When we receive the returned items we will ship out the new items asap!

How to Return an Order:
Step 1: Contact us for an RMA #.
Step 2: Ship the return to the address provided to you with the RMA #.
Step 3: Receive refund when the return is received and processed.

How to Exchange an Order:
Step 1: Contact us for an RMA #.
Step 2: Ship the items to be exchanged to the address provided to you with the RMA #.
Step 3: Upon receiving the shipment we will ship out the new items to you.